Après une heure d'attente et une heure de discussion en live chat avec un expert EA, tout est enfin revenu à la normale ! Plus de messages d'erreur au lancement du jeu, et j'ai de nouveau accès à tous les DLC !
Ça n'a pas été facile, et j'ai du insister pour qu'ils vérifient bien tous les problèmes, mais le type était très courtois et n'a pas tant chipoté que ça, et je suis content d'être enfin débarrassé de ça
You are now ready to chat with Nitin.
Nitin
Thanks for contacting EA Help! My name is Nitin how may I help you?
you
hello !
you
here is my case number : ********
Nitin
Hello, Antoine. thank you for the case ID. Could I please take some of your precious time to check the case?
you
sure
Nitin
Thanks!
Nitin
I'm still looking into your issue. Thanks for your patience.
you
I already talk to an EA expert yesterday, and he says he can't fix my problem because the tool needed was unavailable, so I try again today !
you
thank you
Nitin
Thank you for waiting. I appreciate your patience.
Nitin
Antoine, I checked your case. I apologize for the technical difficulties that you've been facing with the game. I'll do my best to figure out a solution for you.
you
fine, I wait
Nitin
Thank you, Antoine, for bearing with me.
Nitin
Now, first of all, please provide me the email address on which you have the game registered.
you
yes : ***@***.**
Nitin
Thank you.
Nitin
Please answer, "Personnage de jeux vidéo préféré ?", to verify the account
you
************
Nitin
Thank you for your co-operation in verifying the account.
Nitin
Now, I need to check your account and I need to make some changes on it. Please stay connected while I work on this. I'll tell you when you have to launch the game to check. Make sure, you are logout from Origin and the game is not running.
you
ok, i'm logging out...
Nitin
Alright.
you
i'm logged out and the game isn't running !
Nitin
Alright. Thanks!
Nitin
I'm working on your issue.
Nitin
Thank you for being on hold, mate! I appreciate that!
Nitin
Now, please try to launch the game. You should not have an issue. I'm done fixing the issue for you.
you
fine, I try it now
you
So, It seems to : fine I can now open my saves from siingle-player. But I still get a message when launching the game, something like : (translation from french) : "Authorization for the DLC listed refused. Connect to the Alliance network with the account used to purchase the DLC. N7 Collector's Edition Online Pass" That's stange because I tryed to play multiplayer and It works too... why I still get this message ?
you
*it seems to works fine
you
(but thank you for fixing the problem !)
Nitin
That's strange!
Nitin
You're most welcome.
Nitin
Now, I think this issue is regarding the corrupt game files. Please try un-installing the game once and this will fix your issue permanently.
you
I already tryed to re-install the entire game with all DLC
you
3 weeks ago, I simply can't be able to connect to multiplayer. I phoned to an EA expert, he fixed the problem, but I stille getting this message at every launch of the game
you
*still
Nitin
Okay. But you see, the issue was in the account as well. I can understand that un-installing the game is not at all easy. It takes a lot of time but as we are done with fixing the issue internally, we'll get it fixed entirely by re-installing once. OR, you can try repairing the game as of now.
you
ah, ok ! I'll try to repair so
Nitin
Sure, please.
you
No, it doesn't work by repairing the installation
Are you sure this is due to my installation ? If I need to re-install all the game, I hope you understand I have to by sure it will work
Nitin
Let me double check your account once. Please stay connected.
you
thank you very much, may I logout from origin ?
Nitin
Yes, please.
you
done !
Nitin
Alright.
Nitin
Please stay connected.
Nitin
May I please make a temporary password for your account so that I can use it from my end.
Nitin
?
you
yes, no problems
Nitin
Thanks!
Nitin
Thank you for your support in being on hold.
Nitin
I have made some further changes to fix this issue. Please try to launch the game.
you
thank you, I try now
Nitin
Sure, please.
you
that's PERFECT ! no error messages, still get access to multiplayer, still access to my singleplayer saves, thank you very much !
Nitin
Wow! Glad to hear that!
you
Wasn't easy to get an expert (waiting time...) but happy to get my problem solved
Nitin
I'm glad about it too.
Nitin
Thank you for contacting EA. Is there anything else I can help you with today?
you
No, all is good, thank you for helping me !
Nitin
You're most welcome, mate!
Nitin
If you need help with anything else, please feel free to contact us anytime!
Nitin
Have a good time ahead with the game. Good bye & take care.
you
thank you !
Nitin
Please use End Chat Button to close the chat window.
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